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FAQs For Retirees

Table of Contents

General Questions
  1. When do I get paid?
  2. When do I receive a Cost of Living increase? (COLA)
  3. Will I get a statement or check stub each month?
  4. How do I get my name changed on my records?
Forms
  1. How can I change my address?
  2. How can I change my direct deposit or have my check directly deposited into my bank account?
  3. How can I stop my direct deposit?
  4. How can I change my tax withholdings?
  5. How do I change my health insurance coverage?
  6. How do I change my dental insurance coverage?
     
 

When do I get paid?

Retirees receive a monthly retirement benefit.  Payments are made the last working day of each month.
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When do I receive a Cost of Living increase? (COLA)

If granted, COLA’s are given in July and January of each year.   This means July 31 and January 31 monthly benefit checks would include COLA.
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Will I get a statement or check stub each month?

No.   You only receive an advice (check stub) when the net amount of your check changes.  Usually in January and July for Cost of Living Adjustments (COLA’s) and June if health insurance rates should change.
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How do I get my name changed on my records?

You must send in a written notice stating to change your name.  Your note must include your former full-name, social security number and your new name.  Please include legal documentation such as marriage certificate or divorce decree.
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How can I change my address?

The easiest way is to access your account on our Retiree Self-Service website and make your change on-line, or you can send in a letter to ERS that includes name, social security number, new address, signature and date.

OR

ERS can mail you a change of address form to complete and send back in to ERS or fax to (404) 350-6305.

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How can I change my direct deposit or have my check directly deposited into my bank account?

The easiest way is to access your account on our Retiree Self-Service website and make your change on-line, or download a direct deposit form from our website and fax or mail to ERS.  You will need to attach a blank check or copy of a check (if faxing) from your checkbook, marked “void “,  to the direct deposit form.  Your name must be on the account or responsible party such as power of attorney’s or guardian’s name.

SPECIAL NOTE:  Please note that once this form is received, your first check will be mailed to your home address.  The subsequent checks will be directly deposited into your checking or savings account as requested.

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How can I stop my direct deposit?

Direct Deposit is Mandatory.  You can change your banking institution by completing a direct deposit form.

Mail or fax a letter to ERSGA requesting to stop direct deposit of monthly retirement check.  Include name and social security number and signature on the letter.

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How can I change my tax withholdings?

The easiest way is to access your account on our Retiree Self-Service website and make your change on-line, or download a federal and/or state tax withholding form.  Complete and return or fax this to ERS.

Tax withholding is not made for any state other than Georgia.

Special Note:  If form is received in our office by the 18th of the month, the tax change will take effect that month.  However, if the tax form is received after the 18th, then the tax change will take effect the next month.

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How do I change my health insurance coverage?

ERS can not change your health insurance coverage.   There is an Open Enrollment period for retirees in the fall of each year for coverage for the upcoming calendar year. There are situations in which coverage can be changed outside of open enrollment period, like divorce or death of spouse. You will need to call health insurance directly @ (404) 656-6322 or 1-800-610-1863 for assistance.

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How do I change my dental insurance coverage?

ERS can not change your dental insurance coverage.  You will need to call the dental insurance administrator directly @ (404) 656-2730 or 1-888-968-0490.

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